ABOUT ME

I am an accomplished IT professional with progressive experience spanning technical support, systems administration and systems engineering. I have proven abilities in configuring and administering computer systems in an enterprise environment. I am detail-oriented with strong analytical skills and multitasking ability.



Technical

  • Windows Server
  • Active Directory
  • Azure
  • Entra ID
  • Microsoft 365
  • PowerShell
  • VMware
  • HyperV
  • DNS
  • DHCP
  • TCP/IP

    • Work

    Troutman Pepper Locke LLP

    Infrastructure Operations Engineer • December 2022 - present

    Contributed to building, maintaining, optimizing, and ensuring the reliability and scalability of the company's VMware/HyperV and Azure infrastructure. Ensured patch, firmware, and lifecycle compliance within established change management controls.

  • Created custom SolarWinds dashboards to track KPIs, alerts and performance metrics for business systems.

    • Barrow Hanley Global Investors

    Technical Support Analyst • February 2015 - December 2022

    Performed Active Directory user account management, Office 365/Microsoft Azure administration tasks, VMware administration and Microsoft Intune device management. Proposed and implemented technical solutions to enhance and troubleshoot systems more effectively. Assisted with server maintenance, monitoring and performance tuning.

  • Mitigated system vulnerabilities to strengthen security posture.
  • Centralized OS, application, and user settings by deploying Group Policy Objects.
  • Created PowerShell scripts to automate Active Directory lifecycle tasks, file management and log monitoring.
  • Maintained business continuity by supporting disaster recovery testing and execution.

    • Norton Rose Fulbright

    IT Support Analyst • July 2013 - February 2015

    Analyzed and resolved issues escalated from the help desk for the 300 user Dallas office. Conducted training of computer systems and applications for all users. Created detailed documentation consisting of configurations, policies, and procedures which reduced the number of escalated issues from the help desk.

  • Managed Active Directory user accounts and Exchange 2010 mailboxes.
  • Utilized SCCM to deploy software packages to multiple workstations efficiently.
  • Patched servers to ensure system stability, performance and security of business systems.

    • Linebarger Goggan Blair & Sampson, LLP

    IT Assistant (part-time) • May 2009 - July 2013

    Supported the Network Administrator in IT operations for a 100 user Dallas office. Primary contact for all IT issues including break/fix, deployment, maintenance and purchasing of workstations, office phones and software.

  • Upgraded all workstations from Windows XP to Windows 7.
  • Lowered printing overhead by 40% by optimizing vendor pricing and insourcing routine maintenance.

    • Education

    Bachelor of Science, Information Technology

    Western Governor's University

    March 2015

    Associate of Science, Liberal Sciences

    Dallas College

    December 2012